Birmingham NHS Urgent
Treatment Centre

Welcome to the Birmingham NHS Urgent Treatment Centre

The centre offers nurse-led appointments for a range of services and provides fast access to health information, advice and treatment for minor illnesses and injuries. We are located on the lower ground floor of Boots on the High Street.

We are no longer able to accept ‘walk in’ patients. Patients can only be seen via a pre-booked appointment through NHS 111.

If you require an appointment please call 111 for an assessment, 111 can then book you for an appointment with us if necessary.

Update: General Practice Data for Planning and Research (GPDPR)

This practice is supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.

Guidance: COVID-19 vaccination and blood clotting

For information on the benefits and risks of the COVID-19 vaccination, please click here.


Shielded Patient List (SPL)

You may have recently heard in the news that more people have been added to the Shielded Patient List (SPL). This is following a review of a new, data-driven risk assessment, called the COVID-19 Population Risk Assessment. This has been developed to help identify people who may be at high risk from COVID-19.

As a precautionary measure, this group will now be added to the Shielded Patient List (SPL), on the advice of the Chief Medical Officer. This is to enable them to be prioritised for vaccination, if not already vaccinated, and to provide them with additional advice and support. In practice, this means they will now be offered vaccines at the top of cohort 6.

If you have been added to this group, you will receive a letter informing you of this from NHSE – please do not contact the surgery to ask if you are on this list, you will be informed very shortly if you are. If you have been added to the SPL, guidance and support for individuals at high risk is available here, to help you take extra precautions in staying safe.


Face Coverings

As per the Government guidelines, from Monday 15th June, all patients aged 11 or over visiting the surgery will need to wear their own face covering at all times while inside the surgery. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. Please visit Thank you for your cooperation.



Please do not come into the centre if you or a member of your household has any of the following symptoms: a fever, a new continuous cough or a loss of, or change in, your normal sense of taste or smell (anosmia). Please stay at home and self-isolate for 14 days.

The latest COVID-19 guidance and information can be from here and at


Access for all

We are committed to ensuring all our patients, visitors and staff can access the centre easily and safely regardless of any physical, developmental or sensory disabilities.

The nearest NCP car park is Dale End located on High Street, Birmingham B4 7LN.


Patient Confidentiality

The Walk-in Centre follows the patient confidentiality policy as outlined by Heart of Birmingham Teaching Primary Care Trust. If you would like to see a copy of this policy then please ask at reception. Any request for a report or copies of notes requires a signed patient consent form.

We are not the Sexual Health and Family planning service for sexual Health and family planing services please dial 0121 237 5700.

CQC Ratings

Birmingham NHS Walk-in centre achieved a “Good” Care Quality Commission (CQC) rating during its latest CQC inspection.

Opening times

Monday 09:00 – 18:00
Tuesday 09:00 – 18:00
Wednesday 09:00 – 18:00
Thursday 09:00 – 18:00
Friday 09:00 – 18:00
Saturday 09:00 – 18:00
Sunday 11:00 – 15:00

When We Are Closed

When the centre is closed please call NHS 111.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath
constitute an emergency.

Your nearest Urgent Care Centre is:

Summerfield Urgent Care Centre, Heath Street, Winson Green, Birmingham B18 7AL

08:00 to 20:00, 7 days a week

The nearest Accident & Emergency departments to the Walk-in Centre are:

Birmingham City Hospital Dudley Road, Dudley Road, Birmingham, West Midlands, B18 7QH

Heartlands Hospital Bordesley Green East, Birmingham, B9 5SS

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.


The centre offers nurse-led appointments for a range of services and provides fast access to health information, advice and treatment for minor illnesses and injuries. We are located on the lower ground floor of Boots on the High Street. We are no longer able to accept ‘walk in’ patients. Patients can only be seen via a pre-booked appointment through NHS 111. If you require an appointment please call 111 for an assessment, 111 can then book you for an appointment with us if necessary.

How to find us

We are located on the lower ground floor of Boots on the High Street.

General practice

If you wish to see a doctor you will need to register at your local GP Surgery and book an appointment. You can get repeat prescriptions and treatment for long term conditions from your doctor.

In an emergency

In a serious emergency call 999 or go straight to your nearest A&E department. The nearest A&E to the Walk-in Centre is City Hospital.

COVID-19 and children

At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they like everyone else might be infectious so staying at home when well remains the message.

However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19. GPs and hospitals are still providing the same safe care that they have always done for children.

If you are not sure if your child is unwell and whether they need to be seen, click here call 111 or contact your GP. For information about crying babies, click here. If your child appears severely unwell and advice is not quickly available call 999 or take them to ED as you would in other times.

The Royal College of Paediatrics and Child Health have produced a very helpful infographic on accessing the right care for your unwell child.

pdf Click here to view this

COVID-19 Volunteer Services

Covid Are you isolating at home and in need of help?

If you are vulnerable or at risk and need help with shopping, medication or other essential supplies, there is an NHS Volunteer Service that can help you. Please click here to access the NHS Volunteer website or you can call them on 0808 196 3646 between 8 am and 8pm.

Clinics & Services

This nurse-led service offers fast and convenient healthcare advice and treatment for minor injuries and illness including:

  • Coughs, colds and flu-like symptoms
  • Hay fever, bites and stings
  • Information on staying healthy
  • Men’s health
  • Women’s health e.g. thrush, menstrual advice, Urinary Tract Infections
  • Information on local NHS services, social services and other local statutory and voluntary services
  • Skin complaints – rashes, sunburn, head lice
  • Stomach ache, indigestion, constipation, vomiting and diarrhoea
  • Emergency contraception
  • Minor cuts and wounds – care, dressings, suture and stitch removal
  • Muscle and joint injuries – strains and sprains
  • Services seen as minor presentations to A&E

Staff members

Nurse Practitioners

Nurse Practitioners are all trained specialist nurses who have undertaken additional education in order to provide advanced nursing care and prescribe. Nurse Practitioners can provide treatment and advice for many problems for which you may have seen a doctor for in the past. Their main areas of expertise are in the management of common illnesses and long term conditions.

Nicola Day (f) Advanced Nurse Practitioner
Elizabeth Bramble (f) Nurse Practitioner
Lucy Colston (f) Nurse Practitioner
Maureen Kelly (f) Nurse Practitioner
Adeline Lam-Kee (f) Nurse Practitioner
Alice Maramba (f) Nurse Practitioner
Daxa Patel (f) Nurse Practitioner
Diane Porterfield (f) Nurse Practitioner
Janice Pryce (f) Nurse Practitioner
Hardeep Rana (m) Nurse Practitioner

Healthcare Assistants

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

Afrah Anaam (f) Healthcare Assistant
Ann Spencer (f) Healthcare Assistant

Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Madana Bhetalam Business Manager
Luke Richardson (m) Clinical Lead


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Sukhy Bihal Reception Supervisor
Nureen Babar Receptionist
Katie Ford Receptionist
Nafisah Kouser Receptionist
Eduarda Pimentel Receptionist
Lewis Stephens Receptionist

Get in touch



Lower Ground Floor, Boots
66 High Street
B4 7TA


Telephone Numbers

Appointments: Call NHS111
Telephone: 0121 255 4500
Out of Hours:111


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Birmingham Nhs Urgent Treatment Centre